Effective Date: 2023/06/23
At Babysitters Club, we are committed to protecting the privacy and personal information of our website visitors and users. This Privacy Policy outlines how we collect, use, disclose, and store personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”). Please read this Privacy Policy carefully to understand our practices regarding your personal information.
1. Information We Collect
1.1. Personal Information: We may collect personal information that you voluntarily provide to us when using our website, such as your name, email address, phone number, and any other information you choose to provide.
1.2. Usage Information: We may automatically collect certain non-personal information when you visit our website.
1.3 Cookies
1.3.1 A cookie is a small piece of data sent from our websites or applications to your computer or device hard drive or Internet browser where it is saved. The cookie contains information to personalise your experience on our websites or applications and may improve your experience on the websites or applications. The cookie will also identify your device, like the computer or smart phone.
2. Use of Personal Information
2.1. We may use the personal information we collect for the following purposes:
2.1.1 Providing and Improving Services: To provide you with the requested services and improve our website’s functionality and user experience.
2.1.2 Communication: To communicate with you regarding your inquiries, requests, or the services provided through our website.
2.1.3 Marketing and Promotions: To send you promotional materials, newsletters, and updates about our services, but only with your consent, which you may withdraw at any time.
2.1.4 Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing of Personal Information
3.1. We may share your personal information in the following circumstances:
3.1.1 Service Providers: We may engage third-party service providers who assist us in operating our website and providing the requested services. These service providers are contractually obligated to handle your personal information securely and only for the purposes specified by us. 2
3.1.2 Legal Requirements: We may disclose personal information if required to do so by law, court order, or government regulation, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
3.1.3 If you use a chat room (Whatsapp) on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. To request removal of your personally identifiable information from our chat room (Whatsapp), contact us.
3.1.4 We also have testimonials and reviews on our sites, for which users have given permission to have their personally identifiable information posted on our sites. If you wish to update or delete your testimonial, you can contact us at Customer Support.
4. Security
4.1. We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security of your personal information.
4.2 Your Password: You may not disclose your password to any third parties or share it with any third parties. If, despite the foregoing, you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.
4.3 Tell-A-Friend: If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. BabySitters Club do not store and only uses this information for the sole purpose of sending this one-time email.
5. Your Rights
5.1. You have certain rights regarding your personal information under POPIA. These rights include:
5.1.1 Right to Access: You have the right to request a copy of the personal information we hold about you.
5.1.2 The identity or categories of third parties who have had access to your personal information.
5.1.3 Right to Rectify: You have the right to request the correction of any inaccurate or incomplete personal information. You must inform us of your request in writing.
5.1.4 Right to Erase: You have the right to request the deletion of your personal information, subject to applicable legal requirements. If the law requires us to keep the personal information, it will not be deleted upon your request. The deletion of certain personal information may lead to the termination of your relationship with us.
5.1.5 Right to Object: You have the right to object to the processing of your personal information in certain circumstances.
5.1.5.1 We will not be able to give effect to your objection if the processing of your personal information was and is permitted by law.
5.1.5.2 You have provided consent to the processing and our processing was done according to your consent or the processing is necessary to conclude or perform under a contract with you.
5.2 Where you have provided your consent for the processing of your personal information, you may.
5.2.1 Withdraw your consent. If you withdraw your consent, we will explain the consequences.
to you. We may proceed to process your personal information even if you have.
withdrawn your consent if the law permits or requires it. It may take up to fifteen business days for the
change to reflect on our systems, during this time we may still process your personal information.
5.2.2 We will attend to requests for access to personal information within a reasonable time. You may be required to pay a reasonable fee to receive copies or descriptions of records, or information about third parties. We will inform you of the fee before attending to your request.
5.2.3 Please note that the law may limit your right to access information.
6. How long do we keep your personal information?
We will keep your personal information for as long as:
6.1. The law requires us to keep it.
6.2. A contract between you and us requires us to keep it.
6.3. You have consented to us keeping it.
6.4. We are required to keep it to achieve the purposes listed in this Privacy Policy.
6.5. We require it for statistical or research purposes.
6.6. A code of conduct requires us to keep it; and / or
6.7. We require it for our lawful business purposes.
Note: We may keep your personal information even if you no longer have a relationship with us, for
the historical data that may be required.
7. Children’s Privacy
7.1. Our website is not directed towards individuals under the age of eighteen. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information from our records.
8.Changes to the Privacy Policy
8.1. We reserve the right to modify or update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website or by other appropriate means. Your continued use of our website after the effective date of the revised Privacy Policy constitutes your acceptance of the
9. Contact Us
9.1 If you have any questions or suggestions regarding our privacy policy, please contact us!
9.2 info@babysitters-club.co.za / 069 353 147
